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  1. NEC 2020
  2. Functional
  3. OGV - NEC

Customer Flow

Starting with landing on the https://aiesec.md/ or Facebook page until the departure from airport to enjoy the Global Volunteer experience.

PreviousBuyer Persona = Customer PersonaNextProcess Time

Last updated 4 years ago

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Customer Flow represents the movement of a customer through the experience provided by the organization or company. Directly linked to the customer journey, the customer flow outlines the stages, statuses and activities that the person or organization goes through when engaging as a customer.

In AIESEC it consist of five phases: